Cancellation policy - Geyserpark Village

Last Updated: June, 2024

Cancellation Policy

At GEYSERPARK, we understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our business. Please review the details below to understand the terms and conditions of our cancellation policy.

1. Standard Cancellation Policy

1.1 For cancellations made [X] days before the scheduled check-in date:

• No cancellation fee will be charged.
• A full refund will be provided.

1.2 For cancellations made less than [X] days before the scheduled check-in date:

• A cancellation fee of [X]% of the total booking amount will be charged.
• The remaining amount will be refunded.

1.3 For cancellations made less than [Y] hours before the scheduled check-in date or in case of a no-show:

• No refund will be provided.
• The full booking amount will be charged.

2. Non-Refundable Bookings

2.1 Some special offers or discounted rates may be non-refundable.

• These bookings cannot be canceled or modified.
• The full booking amount will be charged in case of a cancellation or no-show.

3. Early Departures

3.1 If you decide to shorten your stay after check-in:

• The full amount for the entire booking will still be charged.
• No refund will be provided for the unused nights.

4. Group Bookings

4.1 For group bookings of [X] rooms or more, a different cancellation policy may apply.

• Please contact us directly at geyserpark@geyserpark.eu or +420-353-224-929 for details regarding group cancellations.

5. Modifications to Bookings

5.1 Modifications to your booking, including changes to the check-in or check-out dates, are subject to availability.

• Please contact us as soon as possible to request any changes.
• Additional charges may apply for modifications.

6. How to Cancel

6.1 To cancel your booking, please contact us via:

• Email: geyserpark@geyserpark.eu
• Phone: +420-353-224-929

6.2 When contacting us to cancel, please provide the following information:

• Your booking confirmation number
• Your full name
• Your check-in and check-out dates

7. Refund Process

7.1 Refunds, if applicable, will be processed within [X] business days of the cancellation request.

• Refunds will be issued to the original method of payment.
• Refunds will be issued to the original method of payment. Please note that your bank or credit card company may take additional time to process the refund.

8. Special Circumstances

8.1 In the event of extraordinary circumstances (such as natural disasters, pandemics, or other unforeseen events), our standard cancellation policy may be adjusted. Please contact us for specific information.

9. Contact Us

If you have any questions about our Cancellation Policy, please contact us at:

Gejzír real s.r.o. NÁZEV: Gejzír real s.r.o. IČO: 29080517 ADRESA: Jinonická 804/80, Košíře, 158 00 Praha Email: geyserpark@geyserpark.eu Phone: +420-353-224-929 Contact Person: Roberts Binde